Shipping policy

All orders are processed and shipped within the timeframe stated at checkout or in the order confirmation.

Delivery times are estimates only and may vary depending on the destination, courier service, customs processing, weather conditions, peak periods, or other circumstances outside our control.

Shipping costs, customs duties, import taxes, and any related fees are the responsibility of the customer and are not included unless expressly stated otherwise.

Once an order has been shipped, the customer will receive tracking information where available.

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete address information provided by the customer.

For consumer orders, we remain responsible for the parcel until it is delivered to the customer or to a person/address designated by the customer, in accordance with applicable consumer law.

If a parcel is confirmed as lost in transit by the courier, we will offer a replacement if available, if not we will refund through store credit or on the original payment method. 

If tracking shows that the parcel has been delivered, but the customer cannot locate it, the customer must contact us as soon as possible so that we can open an investigation with the courier.

We may request supporting information from the customer. We are not responsible for parcels that are stolen or misplaced after confirmed delivery, where delivery was completed correctly to the address or delivery option chosen by the customer.

If a parcel is returned to us because of an incorrect address, failed delivery attempt, refusal to accept delivery, or unpaid customs/import charges, the customer may be responsible for any return shipping costs, re-shipping costs, duties, taxes, or related fees.

For international orders, delivery may be delayed by customs inspections or local import procedures. These delays are outside our control.

Nothing in this policy limits the customer’s mandatory legal rights under applicable consumer protection law.